Q.
I'm not receiving push notifications. Is there a solution?
Notification Permissions & Customer Support
Please check if all notifications are turned on in [My Menu] > [Settings (gear icon)] > [Notification Settings] within the app. If they still don't arrive, please check the settings app on your smartphone device itself to ensure notifications are allowed for the Tomo app. (Note: On some devices, notifications may be delayed due to power saving mode or background data restriction settings.)