This notice discloses the terms of use for paid items such as "Support Tickets" issued within the service. The paid items in this service have a validity period of 180 days or less, and are therefore exempt from regulations on prepaid payment instruments under Japan's "Payment Services Act (資金決済に関する法律)".
CodeCraft Co., Ltd.
• No specific upper limit is set.
• However, monthly usage limits may apply depending on the platform (App Store / Google Play) policies and payment methods.
• Valid for 180 days from the date of issuance (purchase date).
• Items that have passed their validity period will automatically expire. Expired items cannot be used, refunded, or restored, so please use them within the validity period.
• Email: support@cd-craft.com
• Address: Kuwano Building 2F, 6-23-4 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
Can only be used for paid content and features provided within the "TOMO" app.
• Paid tickets and points cannot be transferred, lent, or sold to others, nor can they be moved to another account.
• Use may be temporarily restricted due to unavoidable reasons such as system failures.
• Except in cases stipulated by applicable laws, cash refunds and purchase cancellations are generally not possible.
• If a refund is required by law, it will be processed according to the company's established procedures with separate notice.
You can check your current paid ticket and point balance in real time in the "My Page" or "Payment Management" screen within the app.